Yes, it is reliable; we have some feedback on our Instagram. HARPER ENOVATION works with the largest e-commerce security platforms in Europe.
What payment methods can I use to make my purchase?
For Europe, we offer the MB-WAY, MB Multibanco and PayPal payment methods through our website. For Brazil, we accept payments via PIX (at the moment, sales to Brazil are only made via Instagram or WhatsApp).
What is the shipping cost?
Shipping is free for the football boots category.
How are shipments made?
Europe — CTT Brazil — Post Office
Where can I receive my order?
We ship to all of Europe and Brazil.
What is the shipping time?
The shipping time for Europe is 10 to 20 business days, and for Brazil it is 20 to 35 business days to reach its destination (Saturdays, Sundays and holidays are not considered business days). The time may vary depending on each distribution agency in your region, and may arrive earlier than the estimated time. In any case, the time period begins only after your order has been approved.
What is the deadline for making an exchange?
All of our products are checked and tested before shipping. In case of manufacturing defects, you have up to 14 calendar days to exchange the product. Please send detailed photos of the defect for analysis by our team. Once the defect is confirmed, we will contact you to proceed with the exchange or refund.
What should I do if the product does not arrive in good condition?
Please contact us via WhatsApp (+351 913169561) or email ( contactoharperenovation@gmail.com ) to solve the problem.
Do all products come with a tracking code?
Yes, once your order has been shipped, we will contact you with the tracking code and shipping information.
How long after payment will the order be shipped?
After payment confirmation, we place the order with our manufacturer. Within 3-5 business days, the product is shipped.
Are all products official and original?
Our products are from the premium line, offering quality similar to the original, but at a more affordable cost.
Do all products have a warranty?
Yes, we offer a 14-day warranty on all products.