Frequently Asked Questions – Harper Innovation
Is the site reliable and secure?
Yes, it's reliable. We rely on real customer feedback on our official Instagram. Harper Enovation uses the leading e-commerce security platforms in Europe.
What payment methods are available?
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Europe : MB WAY, Multibanco and PayPal (available directly on our website)
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North, Central and South America : PayPal, Apple Pay, American Express and other methods available depending on the region
What is the shipping cost?
Shipping is free for all products in the football boots category.
How are shipments made?
Orders are sent via local postal services in the destination country and region.
Where are shipments made?
We ship to all of Europe , North America , Central America and South America .
What is the shipping time?
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Europe : 10 to 20 business days
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North, Central and South America : 20 to 35 business days
Note: Saturdays, Sundays and holidays are not considered business days .
Delivery times may vary depending on the delivery services in your region, and may even arrive earlier than the estimated delivery date. Delivery times begin only after payment confirmation .
What is the deadline to request an exchange?
All products are inspected and tested before shipping. In the event of a manufacturing defect, the customer has up to 7 calendar days after receiving the product to request an exchange. Detailed photographs of the defect must be sent for our team to analyze. After verification, we will replace the product or issue a refund.
What should I do if the product arrives damaged or has a problem?
You should contact us via WhatsApp (+351 913 169 561) or by email at contatoharperenovation@gmail.com so we can resolve the situation quickly.
Do the products have a tracking code?
Yes. After shipping, a photo of the package will be shared, and once the order arrives in your country, the official tracking link will be sent.
How long after payment is made is the order shipped?
After payment confirmation, the order is processed by our manufacturer. Shipping takes place within 3 to 5 business days .
Are the products official and original?
We work with premium line products, which offer quality very close to the original models, at a more affordable price.
Do the products have a warranty?
Yes. All products include a 7-day warranty , as per our exchange and return policy.