1. Cancellation of Orders:
The customer has the right to cancel an order before the product is shipped. The cancellation request must be made as soon as possible, using the following contact details:
- Email: contactoharperenovation@gmail.com
- Telephone: +351 913 169 561
If the order has already been processed and shipped, the customer must wait to receive the product and then follow the return procedures or exercise their right to free withdrawal , as described in our Terms and Conditions.
2. Conditions for Cancellation:
- Cancellation free of charge is possible before the order is shipped. If the order is cancelled after the product has been shipped, the customer may be responsible for the costs of returning the item.
- In cases where payment has already been made, the amount will be refunded within a maximum period of 14 days, using the same payment method used by the customer, unless otherwise agreed.
3. Cancellation of Services:
If applicable, the customer may cancel the service contract up to 24 hours before the scheduled date for the provision of the service, without additional costs. Cancellation within a shorter period may be subject to penalties, as specified in the specific conditions of the service.
4. Cancellation Procedures:
- To cancel an order, the customer must provide the following information: full name, order number, email and/or contact telephone number.
- Cancellation will only be considered effective after confirmation of receipt of the cancellation request by our team, who will send an email confirming the processing of the cancellation.
5. Exceptions to the Cancellation Policy:
Certain products and services may not be eligible for cancellation, such as:
- Customized or made-to-order products that have already gone into production;
- Products whose seal has been removed after delivery and cannot be returned for health or hygiene reasons;
- Services that have already been fully provided.
6. Changes to the Cancellation Policy:
The Company reserves the right to change this cancellation policy at any time. Changes will be published on the Website and will apply to transactions made after the date of publication.